Here is What People Are Saying About Us
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I'm not a customer, but I live a block away from where this business was cleaning a carpet inside a house. The whole neighborhood was blanketed by loud droning, which was blasting through my walls and closed windows. I had no idea where it was coming from and I assumed there was some major construction or granite excavation going on nearby. But after walking around the neighborhood, I found this company's carpet-cleaning van, which had a machine running inside it. The decibel level was 103 dB. That's insane! The owner needs to put some kind of acoustic enclosure around his loud equipment instead of blasting the entire neighborhood. He probably does a great cleaning job -- what dirt could possibly survive that sonic blast? -- but 103 decibels is dangerously loud.
8/27/2024Not a fan. Reserved an appointment a week prior. He said he texted and left voice mail messages. And since I didn't confirm, he cancelled the appointment. Everyone else that came to the unit was able to text me several times over and met their obligations. But, not these guys. All they had to do was just call me and let me know they didn't want to do the work. Instead they left me hanging.
If you don't get any messages or initial confirmation from them, that means you really don't have a reservation. You should move on.
8/07/2024Derald did a fantastic job on our carpets! He arrived on time, was friendly, communicated clearly about the process and cleaned everything thoroughly (even stubborn stains). Excellent service and great value. Highly recommend!
6/06/2024Amazing cleaning & very detail oriented!
Derald got the job done-- we had a couch that REALLY needed cleaning. No pets but just thought of all the years and people who sat on it.
After our couch was all poofed up and looked fresh again after drying out. (Also if you leave in the outside for just a few hours that speeds it up- great tip on his part. We had a super sunny day in Pacifica as we live in the sunny side of town)
He is nice and listened to all my concerns before cleaning. (I'm very picky.)
He knew all about floors as we have LVL flooring and a carpet on top. Had it removed to clean and put back.
We have a baby too and he was super nice because he has a big family / felt very safe having him in the house.
He cleaned our couch and one seater and carpet. By the end of the session he was sweating and he checked in to make sure I was totally satisfied.
Thank you for the amazing help cleaning!
4/23/2024Derald did a fantastic job on carpets and rugs that had been neglected since the pandemic. I'd forgotten how great they could look. He explained how I needed to take care of each one and even called the next day to make sure everything was fully dry and still looked great. I'm almost a week out now, and I'm still so happy to see my rugs and carpet looking fantastic every time I walk in the door. I highly recommend New Era Carpet and will be using them again for sure.
4/16/2024 -
Wow Derald came in and helped me get my spring cleaning started and finished. He steam cleaned our couch chair and rug, then the carpet in the bedrooms and hallways. They look great. He is also cleaning our vents and heating system. And he is scheduled to do the rain spouts as we have a few plants and vines that are growing. Derald is friendly and fast working and does an excellent job. The value of his prices is definitely worth the money
4/01/2024Derald did an excellent job of cleaning a small area of my apartment's carpet. He explained what he was going to do to help remove some stains and pee marks from my dog.
We found a way to successfully clean the carpet and he did it with a smile on his face. Really happy with the results and if I ever need carpet cleaning again I will reach out to him, he has very competitive prices and great customer service.
3/09/2024Derald at New Era Carpet is incredibly responsive, accommodating and very fairly priced. He rearranged his schedule and showed up for not one but two different emergencies at our home. He's cleaned rugs, furniture and air ducts for us. He shows up on time, he does good work, leaves things super clean, and he's fairly priced. Derald is a good guy who will earn your repeat business.
2/16/2024Darrel was great! Our gutter was clogged and water was spilling over onto the window right below it, resulting in a leak. Darrel was able to fit us into the schedule within just 2 days. He came out, assessed the situation, and removed a bunch of clogged debris. He also cleaned our other gutters too. He was super easy to work with, the communication was very clear and transparent, and the price was very reasonable. I highly recommend reaching out to Darrel for all your cleaning needs!
2/15/2024